Rogers Cutting Telco Customer Service Jobs Amid Complaints of Long Wait Times Rogers has announced job cuts in its customer service department, despite promises to keep jobs local, amid complaints from customers about long wait times for assistance.
The decision to terminate front line customer service agents is a stark reminder that Canada's telecom giants prioritize profits over people.
Jeremy Dias, a Winnipeg man who has had dealings with Rogers' customer service, says the move will only exacerbate the problem of long wait times.